Marrakech Collection

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FAQ

Are my payment details safe with you?

All direct payment gateways comply with the standards of PCI-DSS, which is managed by the PCI Security Standards Council, a joint effort from brands such as Visa, MasterCard, Apple Pay, American Express, JCB, Discover.

How long does it take to get my products?

Processing time is 1-2 business days. Once your item(s) have been shipped, the expected delivery time is 3-5 business days.

How can I contact you if I have other questions?

If you have any additional questions or concerns that we haven't highlighted, don't hesitate to contact us at info@clauna.dk - we're here to help!

Does the product meet my country’s quality and authenticity standards?

Absolutely! We ensure that all our Moroccan Berber rugs are authentic and of the highest quality. Each rug is carefully checked to meet traditional craftsmanship standards and your country’s import requirements. If you have specific requests, feel free to contact us at info@clauna.dk.

What if my rug gets damaged during transport?

We take great care in packaging our rugs securely to ensure they arrive in perfect condition.

In the rare event that your rug arrives damaged, we will replace it at no additional cost to you.

FREE EXPRESS SHIPPING

We offer free shipping on all orders with the fastest and most reliable delivery service.

FIRST-CLASS QUALITY

Our high quality standards ensure that each product is made from the finest materials and with meticulous attention to detail. Each piece is made to last.

30 DAY EASY RETURNS

Not your taste? - No problem! You can always return or exchange. We offer a 30-day money-back guarantee.

Secure payments and information

We use secure SSL encryption to protect your personal data with popular reliable payment methods.