Payment policy

Payment options at Clauna:

Choose Your Preferred Payment Method:
At Clauna, we offer various payment methods to make your shopping experience as smooth and convenient as possible. You can pay with Visa, Mastercard, Apple Pay and American Express, JCB and Discover.

Ensuring Secure Transaction:
Your transaction security is our top priority. At Clauna, we ensure that your payment information is fully protected and never stored. We use advanced encryption technologies to protect your credit card information and other payment data.

Multiple Payment Methods Accepted:
At Clauna, we want to give you choices. For your purchases, you can use various payment options including Visa, UnionPay, Shop Pay, PayPal, Mastercard, Maestro, Google Pay, Discover, Diners Club, Apple Pay and American Express, whether it's a credit or debit card.

Commitment to Your Data Protection:
We take your privacy seriously. Rest assured that your payment information is treated with the utmost confidentiality and security in accordance with our strict privacy policy.

Billing Process:
When you place an order and it is confirmed, we will charge your chosen payment method. To avoid delays or issues with your order, please make sure your payment information is correct and up to date.

Need Help or Have Questions?
If you have questions or need help regarding our payment methods, you can contact us here:

Store name: Clauna

Forretningsadresse: Nederdammen 30, 2605 Brøndby Denmark

Email: info@clauna.dk

Telephone:+45 71691361

Opening hours: Mon-Fri, 08:00 - 17:00

Ordrefrist: Ordrer afgivet før kl. 17:00 (GMT+01:00)

Do you need help?

FAQ

Are my payment details safe with you?

All direct payment gateways comply with the standards of PCI-DSS, which is managed by the PCI Security Standards Council, a joint effort from brands such as Visa, MasterCard, Apple Pay, American Express, JCB, Discover.

How long does it take to get my products?

Processing time is 1-2 business days. Once your item(s) have been shipped, the expected delivery time is 3-5 business days.

How can I contact you if I have other questions?

If you have any additional questions or concerns that we haven't highlighted, don't hesitate to contact us at info@clauna.dk - we're here to help!

Does the product meet my country’s quality and authenticity standards?

Absolutely! We ensure that all our Moroccan Berber rugs are authentic and of the highest quality. Each rug is carefully checked to meet traditional craftsmanship standards and your country’s import requirements. If you have specific requests, feel free to contact us at info@clauna.dk.

What if my rug gets damaged during transport?

We take great care in packaging our rugs securely to ensure they arrive in perfect condition.

In the rare event that your rug arrives damaged, we will replace it at no additional cost to you.

FREE EXPRESS SHIPPING

We offer free shipping on all orders with the fastest and most reliable delivery service.

FIRST-CLASS QUALITY

Our high quality standards ensure that each product is made from the finest materials and with meticulous attention to detail. Each piece is made to last.

30 DAY EASY RETURNS

Not your taste? - No problem! You can always return or exchange. We offer a 30-day money-back guarantee.

Secure payments and information

We use secure SSL encryption to protect your personal data with popular reliable payment methods.